We stand behind all of our products and your satisfaction is very important to us. All purchases made from Origin, LLC (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.
Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.
If you are not completely satisfied, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at 702-900-3727 during the hours of 9 AM – 6 PM PST, Monday through Friday for refund procedures.
Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days.
All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back.
If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 702-900-3727 during the hours of 9 AM – 6 PM PST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.
All live event tickets are non-refundable, with no exceptions. However, all tickets are 100% Guaranteed RISK-FREE. If for any reason you are unable to attend, you can request a 100% credit at our online store or you may use the credit for a future live event. All tickets are transferable. Please contact our Customer Support Department at 702-900-3727 during the hours of 9 AM – 6 PM PST, Monday through Friday regarding all ticket questions.
If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to Origin, LLC and will not be refunded. Access to any digital product or platform will be removed.
You will receive access to the university training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 702-900-3727 during the hours of 9 AM – 6 PM PST, Monday through Friday, so we can resolve the issue. Purchase of a Cartwright University training module does not grant rights to the buyer to share, reproduce or resell the product in any way. In the event that your Cartwright University training purchase does not deliver an impact or result in an improvement of statistics, a full refund will be offered. In order to qualify for the money back guarantee, the purchaser must complete 2 unique lessons per day for a period of 60 days and have attended at least 6 weekly mastermind-coaching calls.